Frequently Asked Questions

How do I apply the Black Caviar Lux Serum

Take a few drops of hair serum and apply directly to the scalp and hair. Use your fingers to lightly massage the serum over the hair and scalp. Apply as often as needed in order to achieve soft, and shiny hair.

Is the Lux Serum for men?

Yes! Men can absolutely use our Lux serum and many men have loved our products!

Pro Tip: Use our serum as a beard product for ultra-soft beard hair.

Are BCAVI products safe for color-treated or processed hair?

Yes! Our hair serum works at the follicular level, so whether you've permed, processed, or color-treated your hair, you can still get great results. Additionally, our serum does not strip the hair of any color treatments.

Can I use Lux Serum when pregnant or breastfeeding?

Only your doctor can you tell you what's safe for you, but, we can tell you that the reason that most serums aren't safe for pregnant women is because they contain drugs and/or hormones. BCAVI does not contain synthetic hormones or drugs.

Will BCAVI products make my hair feel greasy?

No. Our hair serum is fast absorbing, so it will not make your hair feel greasy.

Also — a little goes a long way. Apply a few drops at a time.

Returns & Exchanges

How much is shipping?

United States

Orders over $50.00 ship for free!

Orders under $50.00 ship for a flat rate of $10.00

Duties and taxes are charged at checkout (no additional fees due upon delivery).

What if I want to change or cancel an order?

Once an order has been placed, it can't be changed or canceled. If you had a change of heart you can always return any item. You can contact us at

How do I return or exchange my order?

We want you to be happy with your purchase, so if you'd like to return or exchange it, we're here to help! Please email us at or click the chat bubble in the bottom right corner of our website to get the process started.

Please provide us with your order number and shipping zip code for fastest service possible!

Where does BCAVI ship from?

Miami, Florida!